Human customer service
Ok, I chuckled a bit at a Lifehacker post today:GetHuman customer service databaseThe gist of the article is a link to gethuman, an online list of major companies and internal phone numbers, with tips for each number on how to get to a real human being.It’s sad that a list like this is necessary, but the truth of the matter is that it’s expensive for people to be on the phone, so large corporations intentionally obfuscate their customer service system, hoping that either a canned message will give you the answer you need, or you’ll give up and hang up.If you’re reading this, then you probably know, and have experienced, the DogBark take on voicetrees: we don’t like ‘em. The only time your call won’t immediately be answered by one of us is if we’re all on the phone, or if you’re calling during non-business hours. Leave us a message, and we will call you right back. We like being human, and treating our clients like fellow humans.